Privacy Policy

1. Scope and who is responsible

This Privacy Policy explains how tikits, LLC. processes personal information through its website, accounts, discovery, organizer tools, tickets, rewards and support. It covers information we receive directly and information received through sign-in, transactions or service providers. Independent event organizers and linked platforms may process information under their own policies. This policy describes current features and identifies processing that occurs only when a feature or provider is enabled.

2. Information received through sign-in

When you sign in using the offered provider, tikits receives account identifiers and verified identity information, such as your email address and display name, needed to identify your account. We use this to associate your profile, tickets and saved events with you across sessions. The current sign-in provider is ChatGPT, operated by OpenAI; that provider manages its own authentication and related records under its policy. The current sign-in flow does not require you to create or submit a separate tikits password.

Street-address suggestions

When you type a street address in an event listing, tikits sends the typed address and selected city through its server to the Photon geocoding service, based on OpenStreetMap data, to return suggested locations. Suggestions are optional; you can enter an address manually. Your account name, email and ticket details are not included in these lookup requests. Check building numbers, units and venue information before publishing an event.

3. Profile and preference information

We process information you provide in your profile, including first and last name, phone number, primary city, biography, profile photo and event interests. We also store preferences such as notification choices. Some fields are optional; do not include sensitive information in your biography or uploads unless needed for a specific request. Your chosen city is a preference, not a claim that we collect precise device location.

4. Discovery, saved events and follows

We process searches and filters sent to the discovery service, saved-event associations, organizer or venue follows and related activity used by account and rewards features. Browser storage can remember city selections, preferences and cached interface state. Information you send to server-backed features can remain in your account independently of that local storage. Clearing browser data alone does not delete account records held by tikits.

5. Events, organizer information and uploads

When you list an event, we process the organizer name, title, description, category, venue, address, schedule, timezone, policies, ticket options and photos. Published listing information is visible to people able to access the listing. Do not use a private home address as a public event address unless you intend to disclose it and have authority to do so. Uploaded event photos and profile photos are stored through the platform’s file-storage service. A file URL may be viewable by someone with access to it; do not treat an upload link as a secure private document vault.

6. Orders, tickets and payments

We process order and ticket identifiers, event and ticket-type details, quantity, price breakdowns, discounts, order status, issuance, check-in, refund and transfer records. Where paid checkout is enabled, a payment provider such as Stripe processes payment credentials in its checkout and returns transaction identifiers and status information needed by tikits. Organizer payment onboarding is handled through that provider and may require business, identity, tax and banking information under its policy. Do not send full card numbers or banking credentials in ordinary forms, chat or support messages.

7. Transfers, waitlists and attendee records

Ticket transfers involve sender, recipient contact details, ticket identifiers, acceptance and status records. Waitlists contain account, event, ticket type and requested quantity information. Relevant organizers can access attendee and order information needed to deliver their events, including names, email addresses, ticket types and check-in status, and can export attendee records. Recipients or organizers may independently retain information they receive; deleting your tikits account does not automatically delete their separate records.

8. Reviews, rewards and visible information

Reviews contain your submitted rating, text, event association and verification status. Reviews and information shown with them may be visible on event pages. Rewards processing includes XP, credits, activity, redemptions, badges, themes and settings. Leaderboard entries display a first name and last-name initial, along with applicable scores. Public visibility is different from private account storage; avoid putting personal contact details or someone else’s private information into a review.

9. Support, contact and communications

Support cases include your account association, request category, event or order references, subject, message, status and responses. An organizer can receive the relevant case and your email when a request concerns its event; authorized support staff can review requests to assist you. Information submitted by email or Contact Us is used to handle that inquiry. Affiliate applications collect the contact, organization, channel, audience and promotional information you provide and save the submission as an account-linked support request for review. Unsubmitted affiliate form entries are kept in this browser tab for up to 24 hours to support sign-in; the Clear form control removes that draft. Newsletter or marketing processing depends on the signup method presented and your choices. The chat currently provides browser-based preset guidance; its chat text is not submitted as an account-specific support case. Do not use chat for sensitive information or urgent assistance.

10. Device, connection and security information

Our hosting and security services may process IP addresses, browser and device characteristics, request paths, timestamps, response status and diagnostic information to deliver, monitor and protect the service. We may receive error information necessary to investigate a failure. These records can be associated with a request or account where needed for security, fraud prevention or troubleshooting. They do not imply continuous device tracking or access to other files on your device.

11. Cookies and browser storage

The website and sign-in services may use cookies or comparable mechanisms necessary for authentication, security and session continuity. tikits also uses local storage or other browser storage for selected city, interface preferences and cached rewards or account state. Essential storage can affect whether a feature works. You can manage cookies and local data in browser settings, but blocking them may require you to sign in again or reset preferences. No advertising tracker or analytics provider is represented as active merely because it is commonly used by other sites.

12. Camera, photos, maps and address suggestions

Photo upload controls let you select files; they do not grant general access to your photo library. Camera scanning requires your browser permission. The current scanner processes camera frames on the device to read ticket QR codes and does not upload video; the resulting ticket code is submitted to check-in. Stop the scanner to end camera access. A map embed or external map link may send request information and the event location to its map provider. Where address autocomplete uses an external suggestion service, typed address text and city may be sent to that service. You can enter an address manually and control camera permission in your browser.

13. How we use information

We use information to authenticate accounts; provide profiles and preferences; discover, save and follow events; publish listings; administer inventory and orders; issue and validate tickets; handle transfers, waitlists, refunds and support; deliver enabled notifications; administer rewards; protect against misuse; comply with legal requirements; and maintain or improve service functionality. We do not use an account-deletion request as a reason to deny an unrelated legal right. Marketing uses are subject to applicable consent and opt-out requirements.

14. Who receives information

Recipients may include Cloudflare for hosting, database and file storage; other security providers; sign-in providers; Stripe for payments and Resend for email delivery when those integrations are enabled; the organizer of an event you book or contact; an intended ticket recipient; authorized staff; and providers you reach through maps, calendars or other external links. We share the information relevant to the function, not unrestricted access to all of your account data. Providers may process information according to their contracts and policies. Independent organizers are responsible for their own subsequent use of information.

15. Public content, legal disclosure and business changes

Published event details, reviews and leaderboard information can be accessible to other site users as described above. We may disclose information when required by lawful process, to protect rights and safety, or to investigate misuse, with appropriate consideration of applicable law. If the business is reorganized, acquired or transferred, relevant records may be transferred subject to continuing privacy obligations and notice when required. A corporate association alone does not grant every related company unrestricted access to personal information.

16. Sale, targeted advertising and sensitive information

The current application does not include a mechanism for selling personal information or using third-party cross-context advertising trackers. Sharing information to fulfill an event or process payment is distinct from a sale, although applicable law determines how a particular disclosure is classified. If covered advertising or sale/sharing practices are introduced, we will provide the required disclosures and choices. We do not ask you to submit government identifiers, health records or precise geolocation through general profile or support fields. Payment providers may separately request information for organizer verification.

17. Retention and deletion limits

We retain information according to its purpose, transaction status, legal obligations and legitimate security or dispute needs rather than promising one deletion period for every category. Profile, saved-event, follow, rewards and notification data are maintained to support the account until deleted or no longer needed. Orders and ticket records may remain after deletion for fulfillment, refunds, disputes and required business records. Technical logs, communications and provider backups can have separate retention periods. Information already exported by an organizer or submitted to an external provider is subject to that recipient’s retention practices.

18. Your account controls

Use Your profile to correct supported fields, manage preferences, review saved events, export data and access data or account deletion controls. Current deletion removes or clears profile details and associated saved events, follows, rewards, notifications, reviews, waitlists and other account-linked content covered by that action. Certain support content is cleared, and organizer listing content may be archived or cleared. Upcoming organizer events may need to be cancelled or archived before deletion can proceed. Orders and tickets are retained for fulfillment and refunds; deleting an account is not an order cancellation or refund request. Do not delete access before considering how you will manage outstanding tickets.

19. Privacy requests and identity verification

For access, correction, deletion, portability or other privacy requests, use the account controls or email privacy@tikits.co. Describe the request and the email associated with your account; do not send a password or full payment credentials. We may reasonably verify identity or authority to protect information from unauthorized disclosure. Authorized-agent requests may require proof of authorization. We respond within the periods required by applicable law and explain a denial or limitation where required. You may ask for review of a decision or appeal when the law provides that right.

20. Rights that depend on your location

Depending on where you live and whether a privacy law applies to tikits, you may have rights to know or access categories and specific personal information; correct inaccuracies; request deletion; obtain a portable copy; opt out of sale, sharing, targeted advertising or specified profiling; limit certain uses of sensitive information; appeal a decision; and receive equal treatment for exercising your rights. Exceptions may apply for transactions, security, legal compliance or other permitted purposes. We will honor applicable opt-out preference signals where required for a processing activity they cover. Contact us if a browser signal or account control does not address your request.

21. Additional information for California residents

If the California Consumer Privacy Act applies to our processing, the categories and purposes above describe the information involved: identifiers and contact information; profile and uploaded content; commercial and ticket records; internet and technical activity; event interests and preferences; and communications. Sources include you, your sign-in provider, transactions and technical service providers. The sharing sections identify recipient categories. You may request applicable access, correction and deletion rights, use an authorized agent, and exercise applicable sale/sharing or sensitive-information choices without unlawful discrimination. We do not represent rewards as a payment for selling your personal information. More information about California rights is available from the California Attorney General.

22. Communications choices and external services

Adjust supported email notification preferences in your account and use the unsubscribe method provided with promotional messages or contact us to stop them. Essential order, safety, account or legal communications may be handled separately from marketing where permitted. A notification preference cannot guarantee delivery. Blog, merchandise, podcast, social and map links may take you outside tikits. Platform searches send the search terms in their destination URL, and those services receive normal connection data when you open them. Their policies govern the information they collect independently.

23. Children and family events

tikits is not directed to children under 13 and children under 13 should not create accounts or submit information. Family-event tickets should be managed by a parent or guardian. If you believe a child under 13 has supplied personal information to us, contact privacy@tikits.co so we can review and take appropriate action. Do not include unnecessary information about children in public listings, reviews or support messages.

24. International processing and security

Hosting, identity and enabled service providers may process information in the United States or other countries where they operate. Laws may differ from those where you live. Where applicable law requires a transfer safeguard or other condition, it must be satisfied for the relevant processing. We use account authorization, origin checks and scoped access controls to protect platform records, but no system is completely secure. Keep your sign-in account secure, avoid sharing ticket codes and tell Support about suspected unauthorized access. We do not claim a security certification or guarantee complete protection from every threat.

25. Changes and contact

The effective date identifies the current version. We may update this policy to reflect feature changes, providers or legal requirements, and give additional notice or obtain consent when required. Material changes will not silently authorize uses for which the law requires a new choice. Contact privacy@tikits.co for privacy requests, Support for account or ticket issues, or Contact Us for general questions. The operator is tikits, LLC., a Robb Creative Group company.

Event alerts, shared plans, messaging and Wallet

Saved searches store the query, city, category, accessibility choices and whether the alert is enabled. Matching new events can create account notifications and queued email. Ticket reminders and waitlist offers use purchase or reservation records. You can pause or delete saved searches in Event Alerts.

Collections store names, descriptions and event associations. They are private unless you enable sharing. Anyone with the enabled share link can view that collection; disabling sharing stops that access. Group invitations expose the plan name, event and member count to link holders. Joining a plan records your account association without purchasing a ticket.

Event messages store the sender, recipient, event, body and time. Private conversations are scoped to the organizer and relevant participant; organizer announcements are visible to confirmed attendees. Ticket purchases may store names and optional contact details you enter for attendees, seat assignments, promotion usage and referral source. Organizers receive fulfillment information and aggregated analytics. Share another person’s information only with their permission.

Public organizer profiles display the supplied organization name, biography, website and logo. Verification evidence is reviewed by authorized staff. A verified badge indicates that review, not an endorsement or guarantee of event quality.

When available and requested, Wallet passes contain event, venue, attendee, ticket and seat details and an entry code. Saving a pass sends this information to Apple or Google under that provider’s policies. Passes do not include your payment-card details. Ticket validity is still checked by tikits at entry. Account deletion removes saved searches, collections, group associations and organizer-profile records and clears authored message text; order and ticket records needed for fulfillment and refunds are retained as described above.