Terms of Use

1. Agreement and operator

These Terms of Use govern your access to and use of the tikits website, accounts, event discovery, organizer tools, ticket services, rewards and related features. The service is operated by tikits, LLC. (“tikits,” “we,” “us,” or “our”), a Robb Creative Group company. “You” includes visitors, attendees, organizers and anyone acting for an organization. By using the service, you agree to these Terms. If you act for an organization, you represent that you have authority to bind it. If you do not agree, do not use the service.

2. Related policies and event-specific terms

Our Privacy Policy describes personal information practices. Event descriptions, ticket inclusions, refund policies, age restrictions, venue rules and terms disclosed during checkout apply to the relevant event or transaction. Review them before ordering. Event-specific rules cannot override non-waivable consumer rights or authorize misleading information. Separate written agreements may govern an organizer, affiliate or partner relationship; they control only to the extent they expressly address the same subject.

3. Eligibility and use by minors

You must be at least 18, or the age of legal majority where you live if higher, to create an organizer account, enter payment arrangements or use the service independently. A parent or legal guardian may purchase tickets for a minor and is responsible for applicable consent and supervision. Children under 13 should not create accounts or submit personal information. A family-friendly listing does not remove age, accompaniment or admission restrictions imposed by its organizer or venue.

4. Accounts, sign-in and security

Accounts use the sign-in method offered by the service. Provide accurate information, keep your sign-in provider account secure and promptly tell us about suspected unauthorized activity through Support. Do not impersonate others, share tickets or account access in a way that circumvents rules, or access another person’s records. You are responsible for activity you authorize. A profile email may be managed by the sign-in provider rather than edited directly within tikits. Account availability and permissions can depend on the site’s access settings.

5. What tikits provides

tikits provides discovery, listing, account and event-management tools. Unless an event specifically identifies tikits as its organizer, the named organizer is responsible for producing and delivering it. Discovery content may differ from an organizer-published listing with available registration. A catalog entry, saved event, search result, follow, reward or waitlist position is not a ticket, reservation or guarantee of admission. Check the event page for the current purchasing options and verify uncertain details with the organizer before making travel plans.

6. Event information and changes

Dates, times, venues, accessibility information, performers, photographs and ticket inclusions may be updated. Organizers must keep their listings accurate and communicate material changes. Images do not independently prove venue access or participation by a performer. Event times should be read with their displayed timezone. Weather, safety concerns and circumstances outside an organizer’s control can affect an event. We may correct errors or restrict a listing, but do not promise to independently verify every statement supplied by an organizer.

7. Prices, mandatory fees and currency

Displayed ticket prices include mandatory service fees applicable to the shown ticket option. A “from” price refers to the lowest displayed available option, not every ticket tier. Unless stated otherwise, amounts are in U.S. dollars. The checkout breakdown identifies the ticket amount, fees, accepted discounts and total for your quantity. Any other applicable charge must be clearly disclosed before you authorize it. Do not proceed if the total differs from your expectations; contact Support. Nothing in these Terms permits fees to be hidden or mandatory pricing disclosures to be bypassed.

8. Orders, availability and payment

Select the ticket type and quantity carefully. Inventory can change before an order is confirmed. Starting checkout may temporarily hold inventory; an abandoned or expired checkout is not a completed purchase. Where paid checkout is enabled, the payment provider processes payment using the checkout presented to you. Paid purchases require the platform and organizer payment services to be ready; unavailable checkout cannot be used to obtain admission. Free registration is confirmed through the order flow. An order is complete only when confirmation and issued tickets appear in the service, not simply when you click a purchase button.

9. Payment providers and organizer payouts

Payment providers may impose their own terms, identity verification, supported-country requirements and security checks. Do not put card numbers, bank credentials or payment passwords in profile, chat, review or support text. Organizer payout availability depends on payment-provider readiness, transaction status and any applicable holds, reversals, refunds or disputes. An account balance or submitted onboarding form does not guarantee a particular payout date. Separate payment-provider agreements may apply to organizers.

10. Ticket delivery, admission and check-in

Access issued tickets through My Tickets. Protect ticket codes and QR codes as you would other access credentials. Publicly posting or forwarding a code can allow someone else to attempt entry. Organizers may check tickets electronically or by entering their code. A ticket may be rejected if invalid, refunded, cancelled, previously used or inconsistent with the event’s disclosed restrictions. Venues may require identification or enforce reasonable security rules. Ticket ownership does not waive lawful venue requirements.

11. Transfers and resale

Use the transfer controls provided by the service where available. A transfer is subject to recipient acceptance and applicable event restrictions. Ticket access codes can change when a transfer is completed; a previous screenshot may no longer work. Confirm the recipient’s details before initiating a transfer. tikits does not promise a resale marketplace or a buyer for your ticket. Do not sell counterfeit tickets, duplicate access codes, or use transfers to evade purchase limits or applicable law.

12. Waitlists

Joining a waitlist records interest when a ticket option is unavailable. It does not charge you, reserve inventory, guarantee priority or promise that you will receive a ticket. Availability and notification delivery can change. If an opportunity becomes available, complete the required registration or checkout steps within any displayed conditions.

13. Refunds, cancellations and postponements

Review the event’s refund policy before purchasing. For an order issue or refund request, use Support and include the relevant order. Submitting a request does not itself approve a refund or cancel a ticket. Cancellation, postponement, material changes and statutory consumer rights may affect eligibility; an organizer policy does not remove rights required by law. A cancellation notice is not proof that funds have already been returned. Approved refunds are processed through the applicable payment method and provider; timing depends on that provider and your financial institution. Refunded tickets cease to be valid.

14. Payment disputes and suspected fraud

Tell us promptly about an incorrect or unauthorized order so it can be investigated. Provide accurate information and preserve confirmations. These Terms do not prevent you from exercising payment-dispute rights available through your bank or under law. We may review, restrict or reverse fraudulent transactions and cooperate with lawful investigations. Do not obtain both a refund and a duplicate recovery for the same charge, fabricate evidence or misuse another person’s payment account.

15. Organizer responsibilities

Organizers must have authority to list the event and use its name, venue, artwork and photographs. Provide accurate organizer identity, location, dates, timezone, ticket capacities, inclusions, prices, refund rules and eligibility restrictions. Obtain necessary permissions, insurance, licenses and lawful consents appropriate to your event. Do not imply sponsorship, partnership, performer participation or venue confirmation without authorization. Organizers remain responsible for event delivery, attendee safety, accessibility obligations and applicable laws. Anyone may list an event through an eligible account; a separate company account is not required.

16. Attendee records and organizer conduct

Organizer access to attendee names, email addresses, order details and check-in information is for authorized event administration, fulfillment and support. Protect exports and do not publish attendee lists, sell attendee information or reuse it for unrelated marketing without a lawful basis and any required permission. Use the ticket scanner responsibly and only for events you are authorized to manage. Organizers must handle complaints and requests fairly and must not disclose another attendee’s private ticket code or account information.

17. Uploads, reviews and other user content

You retain any rights you have in content you submit. You grant tikits a non-exclusive license to host, store, reproduce, display and format that content as needed to operate and promote the listing or feature you use. You must own it or have the necessary permissions. Do not upload unlawful content, private information without authority, malicious files or misleading material. Eligible users with verified purchases may review events, but purchase verification does not guarantee the truth of every opinion. Do not post fabricated experiences, undisclosed paid endorsements, threats, harassment or personal information about others.

18. Content reports and intellectual property complaints

Use Support to report suspected fraud, harmful content or infringement. Include the page URL, a description, your contact details and relevant evidence. For a copyright complaint, identify the copyrighted work and material at issue, explain your authority to act, and include statements of good-faith belief and accuracy plus your signature where required. We may request more information, remove content or limit access while investigating. We do not guarantee a particular outcome or response time for every report.

19. Acceptable use

Do not attempt unauthorized access, defeat security controls, exploit errors, interfere with ticket inventory, introduce malware or disrupt the service. Do not scrape or automate requests in a way that harms availability, bypasses access controls or violates applicable law. Do not manipulate reviews, rewards, referrals, check-ins or ranking systems through duplicate accounts or fabricated activity. Lawful accessibility tools and ordinary search indexing are not prohibited merely because they are automated. Requests for authorized integrations should be directed to Contact Us.

20. Rewards, badges and promotions

Rewards features may include XP, credits, badges, themes and reward codes. Each activity, item or promotion may have its own eligibility, cost, limit and redemption terms. Credits and XP are platform measures, not money, investments, transferable currency or a guaranteed entitlement to admission. A reward provides a ticket discount only if its applicable terms expressly say so and checkout accepts it. Fraudulent or duplicate activity may be excluded or corrected. We may change the program prospectively, with notice when required, and will honor rights that cannot lawfully be removed. Account deletion can remove rewards and personalization.

21. Notifications, email and chat

In-app notifications provide event, order, support and reward updates. Delivery is not guaranteed, so check your account and event details directly. Optional marketing communications are subject to your choices and applicable consent requirements. The chat provides automated guidance rather than emergency assistance or a binding refund decision. It cannot approve admission or replace an order confirmation. Contact Support for account-specific matters, and contact emergency services for urgent safety issues.

22. Third-party services, podcasts and links

Links to maps, calendars, social platforms, the external blog, merchandise and podcast services take you to independently operated services with their own terms. A podcast search badge opens a search rather than guaranteeing a published episode or availability on that platform. tikits does not control third-party websites, pricing, content or privacy practices. Downloading a calendar event does not reserve a ticket; confirm schedule changes on the event page.

23. Platform intellectual property

The tikits name, logos, original interface, software and original content are protected by intellectual property law. Except for ordinary use of the service or permission expressly granted, do not copy, republish, sell or imply ownership of protected platform material. Third-party names and logos belong to their respective owners. Linking to tikits does not grant a license to misrepresent an affiliation or reproduce protected materials beyond what law permits.

24. Suspension, closure and data deletion

You can use the profile’s data and account controls to export information, delete account data or request account deletion. Organizers may need to resolve, cancel or archive upcoming published events first. Deleting an account does not automatically cancel orders, erase necessary transaction records or create a refund. We may restrict accounts or listings for misuse, security concerns, legal obligations or violations of these Terms. Where appropriate and legally permitted, we will explain the action or provide a way to contact Support. Obligations concerning completed transactions and necessary records may survive closure.

25. Availability and service limitations

We work to provide useful and reliable service, but do not guarantee uninterrupted access, error-free software or that every listing is accurate. Features may depend on network access, browser support, device permissions and third-party services. Where law permits, the service is provided “as available” without warranties beyond those expressly offered. This does not exclude warranties or remedies that applicable law makes mandatory.

26. Responsibility and limits of liability

Each party remains responsible for obligations imposed by applicable law. To the extent permitted by law, tikits is not liable for indirect or consequential losses arising from independent third-party events or services, unauthorized sharing of ticket credentials, or interruptions outside its reasonable control. This limitation does not exclude liability for fraud, intentional misconduct, gross negligence, death or personal injury where exclusion is prohibited, or any non-waivable consumer right. No clause should be read as transferring an organizer’s obligations to an attendee.

27. Disputes and applicable rights

Please contact Support with the facts and requested resolution so we can try to resolve a dispute. Applicable law determines governing law, jurisdiction and available remedies unless a valid separate agreement provides otherwise. These Terms do not impose mandatory arbitration or a class-action waiver. You retain the right to contact a regulator, exercise applicable consumer remedies or bring proceedings in a forum available to you under law.

28. Changes, interpretation and contact

We may update these Terms and show a revised effective date. Material changes will be communicated as required by law; changes do not retroactively remove accrued rights or change a completed purchase without a lawful basis. If a provision is unenforceable, the remaining provisions remain effective to the extent permitted. Failure to enforce a provision once is not a waiver of future enforcement. For legal questions, email legal@tikits.co or use Contact Us. For orders and account issues, use Support.

Shared planning, ticket reservations and communication

Joining a shared event plan, saving an event or receiving an alert does not reserve admission. Shared collections are visible to anyone with an enabled share link; the owner can disable sharing. Use names and contact details of other attendees only with their permission.

Seat holds and waitlist offers expire at the displayed deadline. A seat hold lasts 10 minutes; a waitlist offer reserves eligible inventory for 24 hours. Registration or payment must be completed before the reservation expires. Availability, ticket-type restrictions and accessible-seat requests affect which offers can be made. Expired holds do not guarantee a later purchase.

Organizer promotions may be limited by event, ticket type, quantity, dates and redemption count. Early-bird pricing ends at its stated deadline. Where both a bundle and a code apply, the greater eligible ticket-price discount is used; mandatory fees remain in the displayed total. Review the current checkout total before confirming.

Ticket names do not transfer ownership. A recipient must claim a transfer to receive control of the ticket. Organizer messages are for legitimate event communication. Do not use attendee information for unrelated solicitation, disclose private conversations or send abusive content. Recurring occurrences are separate events with separate inventory and purchase terms.

Native Wallet passes are available only when the relevant issuer integration is active. Saving a pass does not change ticket validity; refunds, cancellation or transfers can invalidate its entry code. Download a new pass after a transfer. A verified organizer badge reflects staff review of submitted organization information and is not a guarantee of the event or organizer’s future conduct.